Road Scholar Phone Numbers and Emails

Toll-Free Number:

  • (800) 454-5768
Send Message

Customer Service:

  • (978) 323-4141
    Outside the U.S. and Canada
  • (877) 426-2166

General Info:

  • (877) 426-8056

Media:

  • (617) 457-5422

Sales/ Reservations:

  • (617) 426-7788

Road Scholar Emails:

Media
contact@roadscholar.org
webmaster@roadscholar.org
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Contact Information

Road Scholar Website:

Road Scholar Help Center:

Corporate Office Address:

Elderhostel, Inc.
11 Avenue de Lafayette
Boston, Massachusetts 02111
United States

Other Info (opening hours):

Additional Fax Numbers:

Outside the U.S. and Canada: +1(617) 426-0701


Hours:

Monday - Friday: 9:00 a.m. – 6:30 p.m. (ET)

More contact details

Fax:

+1 (877) 426-2166

Road Scholar Rating Based on 9 Reviews

Rating details

3.1
more details
Customer service
Number of Destinations
Price Affordability
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Road Scholar's Customer Service?

Labron Sab
Labron Sab
Feels Satisfied | Jul 31, 2023

Very Good

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Latora Gdm
Latora Gdm
Feels Satisfied | Nov 30, 2022

My main frustration was getting through to speak to someone. After calling 3 times I decided to choose the prompt for someone to call me back. I missed 2 of those call backs because unfortunately my cell phone blocked the calls. I got the callback when I left my home number. The worst experience was one of the times my call went to a giveaway for an alert pendant and they said they couldn’t put me thru to Road Scholar. That was weird and infuriating.

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Summary of Road Scholar Customer Service Calls

162 TOTAL
CALLS
02:05 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Road Scholar?

Request for Information Question:

  • “My seat is no longer 58c but is now 59b. I can't be in the middle seat. My confirmation number is 2LBN78. I leave Australia at 11:10am Australian time. Please help.”
  • “Questions about trip”
  • “Questions about a specific trip”

Activation/ Cancellation Question:

  • “To cancel a trip”
  • “Cancellation”
  • “Cancel magazines”

Payments and Charges Question:

  • “Need to transfer my deposit and select another trip”
  • “Payment”
  • “Inquiring about deposit”

Product/ Service Question:

  • “Insurance”
  • “Order a catalog”
  • “Want to add to my two tours- insurance and flights”

Return/ Replace Question:

  • “Change airline seats”
  • “I need to change my travel arrangements”
  • “Change dates of trip”

Refund Question:

  • “Refund of just under $1000”
  • “Refund has not come”

Account Question:

  • “Sign up for a class”
  • “New email address and password”

Website/ Application Question:

  • “Stupid web site”

Other Question:

  • “Change of address”
  • “Trip planning”
  • “To purchase airfare”

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