Contact Road Scholar Customer Service
Road Scholar Phone Numbers and Emails
Toll-Free Number:
-
(800) 454-5768
Customer Service:
-
(978) 323-4141Outside the U.S. and Canada
-
(877) 426-2166
General Info:
-
(877) 426-8056
Road Scholar Emails:
Media
contact@roadscholar.org
webmaster@roadscholar.org
Contact Information
Road Scholar Website:
Road Scholar Help Center:
Corporate Office Address:
Elderhostel, Inc.
11 Avenue de Lafayette
Boston,
Massachusetts
02111
United States
Other Info (opening hours):
Additional Fax Numbers:
Outside the U.S. and Canada: +1(617) 426-0701
Hours:
Monday - Friday: 9:00 a.m. – 6:30 p.m. (ET)
Fax:
+1 (877) 426-2166
How Good is Road Scholar's Customer Service?
Summary of Road Scholar Customer Service Calls
162
TOTAL
CALLS
CALLS
02:05
AVG CALL
DURATION
DURATION
24%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Road Scholar?
Request for Information Question:
- “My seat is no longer 58c but is now 59b. I can't be in the middle seat. My confirmation number is 2LBN78. I leave Australia at 11:10am Australian time. Please help.”
- “Questions about trip”
- “Questions about a specific trip”
Activation/ Cancellation Question:
- “To cancel a trip”
- “Cancellation”
- “Cancel magazines”
Payments and Charges Question:
- “Need to transfer my deposit and select another trip”
- “Payment”
- “Inquiring about deposit”
Product/ Service Question:
- “Insurance”
- “Order a catalog”
- “Want to add to my two tours- insurance and flights”
Return/ Replace Question:
- “Change airline seats”
- “I need to change my travel arrangements”
- “Change dates of trip”
Refund Question:
- “Refund of just under $1000”
- “Refund has not come”
Account Question:
- “Sign up for a class”
- “New email address and password”
Website/ Application Question:
- “Stupid web site”
Other Question:
- “Change of address”
- “Trip planning”
- “To purchase airfare”
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Road Scholar