Road Scholar
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Road Scholar Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Road Scholar has 3.1 star rating based on 9 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Road Scholar to a friend or colleague.
- Rating Distribution
Pros: Customer service, Trips.
Cons: Ai system not user friendly, Insurance process and documentations confusing, No cons.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Road Scholar has 3.1 star rating based on 9 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Road Scholar to a friend or colleague.
- Rating Distribution
Pros: Customer service, Trips.
Cons: Ai system not user friendly, Insurance process and documentations confusing, No cons.Recent recommendations regarding this business are as follows: "Trust that Road Scholar will help with any problems that may arise", "Wear masks, be wary of large groups. My group was not this size when I signed up!", "Use their consumer help line when you have an issue.", "Beware. Service is nonexistent with this company. I’m on a list with another company that is still vibrant.", "Avoid this ct!".
Review authors value the most Number of Destinations and Website. The price level of this organization is medium according to consumer reviews.
Top Road Scholar Reviews
"To cancel a trip"
I needed to cancel my much anticipated trip and was frustrated with the "how to". My phone call was returned which set in motion my refund. Very pleasant and...
"Insurance Coverage Evaluation."
My travel friend and I signed on to the Jekyl Island program we opted for the Cancelation insurance that allowed for "any reason" coverage. When our situation...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To cancel a trip
- Customer service
- Trips
- No cons
Preferred solution: Full refund
User's recommendation: Trust that Road Scholar will help with any problems that may arise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Insurance Coverage Evaluation.
My travel friend and I signed on to the Jekyl Island program we opted for the Cancelation insurance that allowed for "any reason" coverage. When our situation changed and we called to cancel we got two different agents.
My partner's agent processed her reservation quickly - requiring no additional documentation. The agent I talked to (same day) they sent me a link to complete several insurance claim documents - took a long time. My companion's refund arrived promptly; I received a Claim Denied letter several days later. Calling to resolve this difference, I was put on HOLD for over 5 hours, ultimately they ended the call as they were closing their office and I was told to call again the next day.
The next day I ended up on HOLD while 3 different agents tried to sort out why my claim was $270 less than my companion's claim, processed quickly and void of any paperwork. They had not provided any understanding of as to how the discrepancy happened nor how it could be corrected.
- Ai system not user friendly
- Insurance process and documentations confusing
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glendale, California
Poor preparation for Covid
Trip to Charleston and Savannah.Great itinerary, group friendly, guides well informed and helpful. I thought with the group geared to seniors that there would be stricter Covid guidelines.
Nope!. Bare minimum. Just proof of original vaccine. No temps taken, no recent self testing prior to joining tour, no testing in situ.
We sat in large groups, 3o plus on tour, travelled on buses and no encouragement to mask up on buses, or lectures. About 12 of us ended up with Covid. I missed half the tour, along with others. I was very disappointed that the attention to physical safety and mobility accommodations didn't extend to Covid precautions.
We were only required to mask on bus after a few started falling ill. Too bad. Road Scholar.
seemed to be the answer to single travel. Even the leaders were surprised how many were sick, and they commented that perhaps the group should have been smaller.
User's recommendation: Wear masks, be wary of large groups. My group was not this size when I signed up!
Carmel, Indiana
Unavailable
Reno, Nevada
No email on my flight schedule
User's recommendation: Use their consumer help line when you have an issue.
Portland, Oregon
Trip payment
Hudson, Wisconsin
I can’t find a human to speak to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Extension of credit-1-K41SBH
Seattle, Washington
I cannot contact anyone at Roads Scholar to find out if I still have a reserved flight to
User's recommendation: Beware. Service is nonexistent with this company. I’m on a list with another company that is still vibrant.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Road Scholar did not refund airfare
- Refund impossible to get
Preferred solution: Refund of airfare
User's recommendation: Avoid this ct!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trip to Amelia Island
Preferred solution: I got trip insurance
Columbus, Ohio
Tech issue
Gardiner, Maine
False info on cancellation insurance
Travel Agencies Expert Talks
How to Travel Safely During the Pandemic
Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.
Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.
Pomona, California
I received a call from RS shortly after posting on ‘pissedconsumer’. No resolution as yet - hopefully soon but still very disappointed in RS policy and length of time it takes to resolve issues
User's recommendation: Review other tour company policies for program transfer fees prior to any deposit
Saint Louis, Missouri
Terrible service
Preferred solution: Deliver product or service ordered
User's recommendation: Never!!!!!
Chicago, Illinois
Payment
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Your group wasn’t that size when you signed up because they will take reservations up till the day before departure. At this time no state has any protocols or masking policies in place except for high risk places like hospitals, nursing homes and shelters.
And I doubt very much these “leaders” commented the groups should be smaller. They’d allow 50 people if they were willing to pay.
Agree. With how politicized Covid became at it’s peak, I’m surprised OP would ever expect any preventative measures in either of those states. However, I’m sure the tour did pass out MAGA hats, Confederate flags and handguns to open carry.